FAQs

Q. How to add my listing?
A. Click the “Add Listing” tab and select your Package Type, then follow the steps below. Posting your place online will help draw people to your business. Make sure that you make the most of this opportunity. All Business listings are manually verified, reviewed and approved.
Business/Place Submission Guidelines:
1. Choose the type category which most closely represents the business you are submitting.
2. Include the location of the place (name and address of the location). This is very important because unless you enter the correct address and pin the location on the map, sometimes your business will be listed in the wrong place.
3. If appropriate, include contact information (with phone number). Provide a website URL if one is available.
4. Include detailed business description.
5. Please include some image of your business. Submitted places will not be approved without the image.
6. Please do Not submit the same address multiple times over, this is not recommended, as you’re only able to have one page claimed and verified for each location. You should only submit the business/place for one location. Please Double-check the address you have entered before submitting .
*Yupye editorial staff will review submissions. If the listing does not appear to meet the requirements, it will be deleted from the submission queue.
Event Submission Guidelines:
Our primary purpose is to list arts and cultural events happening in your area; concerts, theater, meetings, literary events, dance, etc; museum and art gallery exhibitions, festivals and large public sporting events. Events must be open to the public and of interest to potential visitors. All events listed on the Yupye Events Calendar must be associated with the Events category. Posting an event online will help draw people to your event. Make sure that you make the most of this opportunity.
Instructions
1. Choose the event type category which most closely represents the event you are submitting.
2. Include the location of the event (name and address of the location, if possible).
3. If appropriate, include cost and contact information (with phone number). Provide a website URL if one is available.
4. And don’t forget to include detailed notes about the event!
5. Please include a photo of your event. Submitted events will not be approved without a photo.
*Yupye editorial staff will review submissions. If an event does not appear to meet the requirements, it will be deleted from the calendar submission queue. Events will be posted to the Events Calendar site within 24 hours of submission.

Q. How do i Send a Compliment or Private Message?

A. Compliments/Private messages can be sent directly to members, NOT for listings or reviews. To send a compliment/private message, please find users ID name, click on it and you should be able to contact them directly.

Q. How do i claim a listing?

A. Find your Business Page on Yupye, identify yourself as a business owner, get verified and claim it. If there is no option to claim the page, it may have already been claimed by someone else. See screenshot

Q. Can I list my business for free?
A. Every business owner, or manager, can setup a free account to submit a business profile, post photos and message their customers. All listings are free. In addition to listings, you can use Yupye to review business, find events, and to discuss with other Yup’s using our forums. After you register and login to the site, you will be able to fill out a detailed profile. It is your responsibility to present clean and accurate information. Any information the business owner or staff determines to be inaccurate or vulgar in nature will be removed, with or without prior notice.

Q. Where is my posting?
A. If you cannot locate your posting please note:

Posts made without logging in to an account may be completed using a link sent to you by email.(when user cannot be verified, the email can not be delivered)
Index pages and search results are updated every 15 minutes. You may need to refresh/reload the index page.
Make sure to look in the correct category .
Postings are ordered chronologically. Make sure to look under the correct date and appropriate time.
If unable to locate a post using search, make sure the keyword used actually appears in the post.
Posts may be removed or omitted from index pages and search results by automated systems, YupYe staff, or community moderation — for non-compliance with terms of use, site guidelines, and/or community norms.

Please note: The author (You) is responsible for entering and maintaining accurate business listing information.

Q. My Listing is showing Wrong URL address?

A. PLEASE ENTER THE CORRECT LOCATION and pin the location on the map. (e.g. Region* (Select State) California, NOT USA, US) otherwise, your business will be listed in the Wrong place. (See URL Correct  , Incorrect ) This is very important because unless you enter the correct address and pin the location on the map, sometimes your business will be listed in the wrong place. Please Double-check the address you have entered before submitting.

Note: Yupye does not change or alter business information. We do Not Edit, Correct or add any additional information to business listing. 
Sometimes, only way to fix it is to delete Business listing/profile and then recreate it.

You can request to delete your business listing any time.

Q. What is your Refund Policy for advertisement?

A. If advertisement is disapproved, advertiser will have right to resubmit the advertisement or cancel the advertisement.  You (the customer) may cancel your order for YupYe services, at no cost to you, at any time before the work is performed. You may cancel your service request via telephone or via email. If you cancel listing advertising services before your ad(s) have been placed on the Internet, you are entitled to and will receive a prompt 100% refund. However, once any of the work is performed or services are rendered by YupYe, you are liable for full payment of the entire invoice amount. You are liable for all work performed and services rendered.
YupYe has right to remove the advertisement after the approval of advertisement without giving reason. In this case we will refund the whole amount to the advertiser.

Q. How to add/Create a voucher?

A. First, you have to register and add/ create your business listing. Click on “Edit Offers” You can add special offers, create a promo with your listing, add a visual text editor and deal scheduler to the “Special Offers”custom field.  It lets you schedule multiple deals. For example, create monthly deals, year long deals, holiday deals and more. Offers are automatically made visible on the front-end starting on the Visible Date or Start Date you enter for each special offer.
Offers are hidden after the end date that you enter for each special offer.
Each offer is reformatted for better display on the front-end and can be customized using CSS classes. See Screenshot

Q. How do I create a link to the voucher that I uploaded?
A. Add a short code to the Offer Description in the Special Offers editor. Use [VOUCHER link name], where link name is the text that will be displayed for the hyperlink to the voucher image.

Q. Do I have to update my existing offers when I change the date format?
A. Yes. Existing offers will continue to display using the previous format until you update the offer in the Offer Editor.

Q. Why was my posting deleted?

A.- postings may be removed by Yupye automated system.
– postings may be removed by Yupye staff.
– postings may be deleted by their author (you).
– posting information is incomplete or not kept current.
– postings location address was misspelled/wrong auto-suggested.
– postings eventually expire.
Postings may also be omitted or removed from category index pages.

Q. What kind of postings are prohibited?

A. Please consult the Terms of Use.

Q. How to edit or delete
A. If you want to make changes to your active YupYe listing, you can edit it. Login to your account find your listing and click the Edit link in listing’s detail sidebar. You can remove your post manually at any time by choosing the delete option.
When editing a post you can change the title, description, images, and category.
Please note that all YupYe listings will expire automatically after a certain amount of time has elapsed. Posts on the Yupye forums may be edited for a short period of time. Once the edit period has expired, authors may update their posts by removing and reposting them. You can request to delete your business listing any time.

Q. How to renew my business listing?
A. Renewing through a yupye account
If you submitted your listing through a yupye account, login to your account find listing’s expiration date in listing detail sidebar and click the renew link on your account homepage.
Renewing without a yupye account
If you did not use a yupye account to submit your listing, you can renew it using the manage link in your confirmation email.
Expiry reminders: Two renewal notifications are e-mailed automatically to the email address on file 25/days and 3/days prior to the expiration date.
If the listing expire, it will no longer appear on the site.

Q. Are there any rules for the Yupye Forums, Blocks?
A. Yes. Please read the forums rules and guidelines before posting for the first time at Forum Etiquette
If you believe a thread violates policies or a thread was wrongly moved or locked, please contact the Yupye help desk

We remove posts that do not follow our posting guidelines, and we reserve the right to remove any post for any reason.

Q. Who can find me and my reviews on YupYe?
A. Everyone can read your reviews and take a look at your account profile, photos, bookmarks, and other content that you’ve contributed to the site.

Q. Can business owners publicly comment on my review?

Yes, business owners can reply, comment on a review. You are able to message them back if they post a public comment on your review.